Customer’s information

SIZING

For most of the items, Herstory has 4 basic sizes for the following body measurements:

If certain item has a different sizing, you will find the size chart just below the description.

PAYMENT

Herstory accepts the folowing forms of payment for all online purchases:

  • Credit/Debit cards (Visa/Master Card/ American Express/Discover/ JBC)
  • Paypal

Please note that the prices within the online store do not include relevant duties and other customs charges you may incur.

SHIPPING

All orders will be processed between 1 to 3 bisness days after payment is received.

We offer flat shipping rates for all orders and offer free shipping for the following cases:

Trackable Arimail Shipping (7-12 business days) Express Shipping DHL/FedEX (3-5 business days)
Orders Under 150$ 20$ 50$
$150-$300 orders Free 30$
$300 and more Free Free

Herstory will provide a tracking number once your order has been shipped to help you anticipate the appropriate delivery date.

  • Shipping charges are non refundable unless the item is faulty.
  • We cannot accept responsibility for delays in delivery due to unforeseen circumstances and public holidays.
  • The prices within the online store do not include relevant duties and other customs charges you may incur.

RETURNS

Herstory wants you to be completely satisfied with your puchase. However, in the event that you need to return your unworn items you can ship it back to us in the original packaging for a refund.

Please complete the RETURNS FORM with your name and order number.

Money will be refunded back info the account used to make the original purchase.

Please note our return policy.

  • All returns must be received by Herstory within 30 days from the date of receipt.
  • We will not accept merchandise that has been worn, altered or washed.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Refunds/Exchanges available on Full Price items. Sale items (significantly reduced in price) are non-returnable and non-refundable.
  • Upon receipt of returned goods, Herstory reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • Please note that you must complete a Customs Declaration form and place it on the package. It is also very important that you label the items as returned goods. Failure to do so will result in the package being held in customs for a lengthy period of time before being released.
  • We recommend sending return parcels with tracking. Herstory will not be accountable for any losses incurred if parcels go missing.

EXCHANGES

We do not offer exchanges at this time. Please return the item you do not want and place a new order on www.loveherstory.com

Please note we are unable to accept returns or exchanges for items purchased at other retail locations or other websites.